Please note you will receive an emailed consultation prior to your appointment – it is essential this is completed prior to your visit to Embrace, your co- operation is much appreciated Thanks In Advance.

Patch Testing  

Free patch testing is required at least 24 hours before Hair Colours/Eyelash and Brow Tinting/Eyelash Lifting/Eyelash Extensions. Please book a consultation appointment with us, via our app or waiting list

Age Restrictions

Due to health and safety reasons we are unable to accommodate children with you whilst you’re having your appointment. Children under the age of 18 may receive treatments with parent or guardian from their household present and with written permission. Age 16-18 year olds must obtain written consent from parent or guardian, forms available, please request one via email info@embracehealthabeauty.co.uk 

Please note Pamper Parties at Embrace are recommended for ages 11+.

Online bookings:

Require card details to be stored on the secure payments system – your appointment deposit is subtracted from your final bill. Timings shown are approximate appointment durations, not specific treatment timings.  

Cancellations:

Cancellations within 48 hours will incur loss of deposit or booking fee. 

Cancellations within 24 hours of the appointment may result in full payment if a rebooking cannot be secured. 

We are happy to take a family member or friend in your place to avoid incurring the charge. They will need to complete a consultation form please let us know the mobile and email details in advance. Thank You  

Cancellations Policy changes during COVID 19

As we ask that you do not attend your appointment if you or a member of your household are experiencing any Symptoms of Covid 19 we would ask you to postpone your appointment for a minimum of 2 weeks. Ideally this will be done at Consultation 24/48 hours before however if after the consultation you become ill you may postpone the appointment without incurring any cancellation fee. However if you dont turn up for the appointment without notice the full treatment cost will become due.

Payments

You may pay by cash or card at Embrace; Visa and Mastercard welcome. Please note pricing is allocated dependant on the experience level of each team member and is found on our app. Pricing may be amended with or without notice at Managers discretion – see app for price details.

Securing your Appointment: 

Prepayments (50%) may be required during busier periods for all treatments and always for group bookings and weddings and also any treatments over 1 hour in duration or over £50 in value.

Prepayments are fully refunded provided there is at least 48 hours notice of cancellation for group or wedding bookings. 

Salon Opening Times:

Please refer to our website for our salon opening hours. We reserve the right to alter opening hours without prior notice.

Discounts:              

We offer a variety of promotional benefits to our clients Only one discount type per payment can be used- i.e., Birthday, referral, or promotional etc

Gift Vouchers:

Gift vouchers are valid for 6 months from the date of issue for services or products available at Embrace. Vouchers cannot be exchanged for cash.   We regret that we are unable to provide duplicate vouchers for lost or stolen vouchers. Vouchers must be presented at the time of purchase. 

Client Information:

We endeavour to run to schedule, your punctuality is also appreciated. Please let us know if there is anything else we can do for you during your visit. Your feed back is very important to us. You will receive an email request a review your treatment after your service. Although we strive for quality and excellent customer service at all times, your feedback and suggestions allow us to improve upon our services. 

If however you wish to contact us directly our email is info@embracehealthandbeauty,co,uk  We endeavour to respond within 48 hours. 

We will hold your personal information securely on our Booking Software to enable us to offer you all our full services– please see our GDPR information for more details

Pregnancy 

We are unable to offer some treatments during the first trimester. Please contact us for more information. Tanning products need to be tested prior to application – Please call into our reception 24 hours before treatment.

Medical Concerns:

Please make us aware at time of booking if you have any health concerns or special needs we made need to be aware of in order to adapt your treatment.

LOYALTY REWARDS:

Treatcards are available for you to collect points and be rewarded for your loyalty to us. Points are rewarded for every pound spent on treatments and products.  Services and products may carry bonus points – 

Check our emailed newsletters for more information. Rewards are products or services you may not have tried before and given on a complementary basis providing a full price treatment is received on the same day.